| Terms of Use - The Fine Print

Terms Of Use

The Fine Print

By utilizing this website and interacting with its contents, you are implicitly consenting to be held to our Terms of use. Within this document, the words “” and “we” refer to the webmaster, and the term “you” refers to the user of the website, the one browsing.

We reserve the right to update these terms at any point without notifying you or any other parties as to the changes. If you are ever curious about the most up-to-date version of this document, click on the text that is linked with the words “Terms of Use” at the bottom of almost every web page on the site. Any services and products that we offer on this website are subject to the following fine print:

Understand that the right to use this website is not something that can be transferred to any other individual or entity. It is exclusive to you. This includes liability for all actions performed with your account, regardless of the user name or password. You are responsible for ensuring that all activities carried out under your name on this site follow these terms and conditions thoroughly.

Let it be known that we,, reserve the right to alter or amend these terms and conditions without notice for any feature of our website. Once again, to find the most up-to-date version of this, click the hyperlinked text at the bottom of any page.

Altered Rules

We at shall have the right to alter these conditions at any time for any reason we deem necessary. If you continue to use this site, you consent to whatever articles are outlined in these terms and conditions and agree to be bound by whatever changes we make to them at any time.

Account Actions

Much of the material on this website is trademarked and copy-written under current United States laws. This includes but is not limited to text, software, photos, video, graphics, music, sound, and any and all information supplied on the website to you or any other party. Our copyright is collective on all the works here and shall not be infringed. In addition to this, we hold the sole right to the selection, arrangement, coordination, and enhancement of any material on this website. Any content you access on this website shall not be changed, altered, sold, transferred, published, or otherwise tampered with at any time. Except where exceptions exist under current United States copyright law, you shall not make commercial use of any of the content on this site for any reason. There shall be no copying, transmission, or commercial exploitation of any of this material without the explicit written permission of If, for any reason, you are given this permission to copy or transmit any material on this website, no alterations or deletions shall be made to the author attribution or other aspects connecting ownership of the material to this website.

In the custom printing business, it is customary that material is transmitted to us for printing on different media. If you have the right to transfer material to us from the owner, your transmission of this material is an assurance to that you have the express permission of the owner to do so. However, by transmitting this material to our site for any reason, you agree and understand that the material you provide us with is not under any trademark or interest of any third-party owner.

If you upload any content onto this site, you affirm that you have the explicit permission of the owner of said material to do so or that you are the owner of the material. In the event that any copyright or trademark claims arise from this use of material, you agree to be held completely liable for any damages, restitution, and harm resulting from submitting this material to our website. We accept no liability whatsoever for such damages arising from anyone using our services. Furthermore, by sending any material to our site, you are transferring to us the right to use that material for any purposes – commercial or otherwise – that we deem necessary in any jurisdiction. This can include but is not limited to the right to reproduce and modify it, adapt it, and translate it, publish it, and use it for any purpose within any medium we deem necessary. By submitting your material, you are granting to the right to copy, publish, and edit such content for any purpose. This right is nonexclusive and royalty-free, perpetual, and cannot be revoked for any reason.

Furthermore, by using our services, you assure that you will not be uploading any material that could be construed as illegal, violent, obscene, lewd, or defamatory under United States law. The materials that you upload are to be intended only for printing and publication and are not to have any malicious software such as viruses, trojans, or malware attached to them. By using the services of, you agree that you will not transfer any material that will disrupt the regular operation of our business or invade the privacy of any individual.

How To Order From

Visual Media

It is our goal to provide the best products to all of our customers at prices that they can afford. We aim to deliver our goods on time. We see our work as an extension of ourselves. This means that we feel a personal responsibility for everything that we print. For this reason, we reserve the right to refuse to print any work that we deem lewd or offensive to common morality. To help us meet these goals, we ask that you follow the guidelines below, which are designed to help avoid any incidents in the ordering and production processes.

The basic scale for larger works is to be a 1/12 scale, meaning one inch on the artwork submitted to us will be one foot in the final printed product.

Basic Guidelines: created our site to be as easy to use as possible. We wanted to avoid all the bells and whistles that are so common in the printing industry, as these only add time and expense to the process. To make the final product as affordable and high quality as possible for you, our customer, we have designed our site to be as streamlined as possible. A major part of this is the ability to preview your product before it is printed. By taking advantage of this feature, you will be able to ensure that the product you receive is exactly as you want it to be.

Guidelines For Image Quality and Sizing:

quality and sizing guidelines

Canceling Or Change An Order

We will be glad to cancel or change your order within 2 hours of purchase if the artwork has NOT been approved. You will have 10 mins from the approval of the online proofs to make changes and or cancel the order. We have a fully automated printing system, which means; 10 minutes after the approval of your artwork, production will begin. If production has already started on the order, WE CAN NOT MAKE CHANGES OR CANCEL THE ORDER, and there are NO REFUNDS. Once your order has been successfully placed and approved, your total refund may be subject to administrative or labor fees.

File Formats Accepted:

  • Illustrator (AI, PDF, with all fonts outlined)
  • Photoshop (PSD, TIFF, EPS, PDF, JPEG, PNG, SVG)
  • Any other graphics program capable of creating a PDF, TIFF, EPS, JPEG, PNG, SVG file.

Hue and Image Color

As with any creative project, the custom color and hue of your design are some of the central features. Since it can be difficult for us to match colors exactly without additional direction, we ask that if you want us to color match something, provide the necessary information in the additional comments section during your order. This will help expedite the process and ensure that your prints turn out exactly as you want them to. This is especially important as we will simply match the color in your digital submission if we are not provided additional information.

Please note that uses the Cyan, Magenta, Yellow, and Black ink set for all our printing jobs. This CMYB set allows us to match most Pantones (PMS) accurately (within five to ten percent of the original file). To help us do this, we ask that you provide us with the Spot (PMS) colors for your design. This allows us to referees a Pantone “Swatch Book” wherein we can more accurately print your products. Due to our four color printing procedures, we are not able to completely match every conceivable color.

If we are unable to match a color exactly, we will match it to the best of our abilities using our four-color printing process. To foresee any issues with you, a great resource to use is the “Solid to Process” color guide that can help you see how your print might turn out when it is transferred to a physical medium. Here you can see the color conversion side by side and see exactly how it will turn out.

Proof Prints For The Customer

As the customer, you need to remember that whenever you approve a proof of a job, the job will go into printing production. This means that you have confirmed the job and have told our team to get started on printing it. You are taking responsibility for any issues with the design as it is uploaded at this point and telling our team that we are good to get to work for you.

Before you approve a proof, you must double-check everything to make sure it is right how it should be. A non-exhaustive checklist would include checking the type, halftones, number, names, and positioning of everything in your design. We will carefully print the color as closely as we can to your design as it is uploaded and transmitted to us, however, please remember that there are certain limitations in the color printing process, and we can not match every design completely.

Our online tool has been designed to be as easy to use and as accurate as possible for you. Take advantage of the soft proofing for object placing and proper spelling of any text and make sure that every part of your design has been included in it. Remember that our online proofs are of a lower resolution than the print file is, so it will appear blurrier than in actuality.

If you are interested in the additional step, can provide you with a hard copy proof of your design. This will be a smaller representation of it that you can use to see how it looks in physical form and check for any issues with object placement, spelling, and color in print. If there are any problems with your hard copy proof, you should not approve it. Instead, you should immediately get ahold of your account manager to discuss the issues and resolve them as quickly as possible.

As stated in our return policies, if you notice any errors or other issues with your products, we require that you notify us within 24 hours of delivery so that we can work to correct the issue. If the errors were a result of our actions, we will reprint the affected pieces for you at no additional cost and ship them. We at do, however, retain the right to investigate and determine the merits of any claim and decide if the error is due to the manufacturer.

Extra Changes With Proofs

Before and the order can be marked as complete and ready to print, we require you, the client, to sign off on the proof. We need to receive this verification from you two hours before production a being. This period commences once you have ordered your product. Below are the different types of proofs that you may choose from for your product:

Digital Proof:

Whenever a customer submits artwork to our site, we create a digital proof immediately during the ordering process that gives the client a way to view their work as they are creating it. You can manipulate this as you make changes to your design and get it ready for print. Please note that since these digital proofs are displayed on a monitor, they are not totally accurate and will not be completely calibrated for color.

This type of proof is free. If you notice any issues with it but believe that the files and artwork you have submitted are totally correct, we ask that you make a note of this in the additional comments section of your order while you file it. We have invested heavily in our proofing engine and are confident that it is accurate. Still, it is not perfect, and our expert staff and designers will review your final proof to give you a guarantee that it will turn out how you want.

Physical Printed Proof:

If you want to be extra cautious and ensure that your design is perfect before it goes to print, you can request the team at to create a physical copy of it to ship to your location. This is the best method of proofing. However, it requires the most investment from both sides as well. For this reason, this method of proofing costs an additional $50 plus the cost of shipping and takes two business days to produce.

Fine Art and Color Palette Matching Policies:

It is important to remember that your art will take differently to different mediums. Beyond this, art is, as the name would imply, an art and not a science. A large part of the quality of a design is up to the personal taste of the person viewing it. To help with this, for a $150 fee, can provide you with three critical color matching sets for all fine art products. This can help you to ensure that the work is exactly as you wish it to be when it is finally printed. Still, reproductions of artwork are not guaranteed to create a perfect copy. At your request, we can manipulate the file you supply to improve it for a $150 minimum fee and at a rate of $85 an hour.

Private Information

Please inform in writing if any portion of the project or materials or information provided is confidential. shall take reasonable precautions to safeguard original or other materials. is not liable for any damage to or loss of any material except in the case of willful neglect or gross negligence by Please note that will not return any customer-supplied artwork or proofs unless specifically directed to do so in writing before processing the order.

We understand that, occasionally, or clients need us to handle sensitive information for them. If this is the case with your order, we ask that you provide us notice of this in writing. We will take reasonable precautions to protect the files that you submit to us and any other relevant information and materials. We are only liable for damages to this material if there is a case of gross negligence or willful neglect on our part. Within our regular order of business, we will not retain any materials and files that customers send to us for any reason, including artwork, unless we are explicitly told to do so in writing by the customer while they are placing their order.

Order Completion and Shipping Time

If your order is time-sensitive, we can accommodate you through our friends at UPS. We offer several options for expedited shipping. Additionally, we can rush the production of orders that are needed sooner rather than later. You can see different options for this when you checkout your order and the associated prices, which will vary by geographic location.

Any and all artwork files must be transmitted and approved by 10:00 AM (PST), Same day Production is 8:00 AM (PST)

Our order turnaround timer starts as soon as you transfer your artwork to our team and approve the order. This timing is a reference only to how long it takes us to produce the order and does not account for regular shipping and any delays it may encounter en route. While it is our goal to release all orders as quickly as possible for our clients, if your order is completed after 4:00 PM, we may not be able to ship it or release it for pickup until the following business day.

Order Completion

It is our standard policy to ship all regular orders within three business days of them being approved. This time begins as soon as the client okays the prints and pays for the order. Our clock starts counting the following business day if the customer approves after 10:00 AM Pacific Standard Time. Any order placed over a weekend will be received, and production will begin the next regular business day.

There are exceptions to this standard rule. They are as follows:

Large orders (quantity or square footage) may require more time. An appropriate deadline will be discussed with the customer when the order is placed. It is understood production will not begin until all artwork, changes to the artwork, and approval of all artwork is received. Deadlines will be modified based on these criteria being met.

Massive orders, be that either the size of the product as measured by square feet or the number of goods ordered will require additional production time on our end. When the order is placed, we will discuss this with the customer to work out an agreeable deadline. Please remember that we are not able to begin any work until we have received all the relevant material and information from your team, including artwork and final approval of the order. We are unable to move up any deadlines when these criteria are not met.

Shipping and Handling

Once production has shipped, the client assumes the risk of loss. Insurance may be provided by customer request and will be billed to the customer. Compliance with all current Post Office/Shipping laws and regulations must be strictly adhered to. For more information about our Shipping Policy, please visit our Shipping Policy Page.

When the order leaves our warehouse, the client has assumed any risks for the product. We can offer insurance on any orders for a nominal fee to the customer. It is also the customer’s responsibility to adhere to any and all regulations and laws regarding shipping and the mail. Any Post office rules and regulations must be followed. Consult our Shipping Policy Page for any additional details.

Expedited Production

If you need to receive your order before our regular turnaround time would allow for, please get in contact with our team. We will work hard to accommodate whatever needs your team has as it is our goal to e the premier printing partner for businesses in America. We charge a small fee for any expedited orders, and there may be additional shipping and handling fees from our partners at the UPS. When you are finalizing your order and checking out, you can see a list of expedited options available and their corresponding prices there. We can provide a date for when your order will arrive based on these options.

Extra Large and Heavy Packages

If you are requesting an express delivery, please note that most carriers will not take a package that is over 150 lbs. Or 108” long. If this is the case for your package, you can choose to go with UPS Freight for a flat fee. If you want to learn more about this option, please consult our Shipping Policy Page.

Sales, Free Products, and Other Special Offers

Occasionally, we will have special offers and different discounts for certain products. While we are happy to offer these to our customers, we do reserve the right to end them at any time for any reason. A regular promotion from our site will come with a coupon code which must be entered at checkout to receive the benefit. We recommend that you read the terms of each promotion in their entirety so that there are no surprises. Unless the specific promotion states otherwise, any promotion that offers you a free product will be limited to one per customer. Any promotion is void where prohibited. Any other promotions that we offer may only be useable for a specific time or might only be redeemable once. Once again, check the specific terms with each promotion to understand its rules.

If you have a coupon code to take advantage of it, simply enter the code into the corresponding field when you finalize your order at checkout. When you have entered a valid code, your price should show the adjusted total. If the price does not adjust after entering the code, check your code and try it again. If it still does not work, you may have entered an invalid or expired code.

We cannot retroactively apply a coupon code to any order that has already been filed with us. Likewise, we cannot combine multiple coupons on the same order. If a coupon has expired, it is no longer useable.

Insurance and information about Invoice Problems

It is your duty to pay for all shipping costs and production costs associated with your order. We are not able to ship an order until payment has been made in full. There are no exceptions to this rule. Once a shipment leaves our warehouse, the client assumes any and all risk for damages the product may encounter. We offer an insurance option for orders at an additional cost. If you wish to insure your order, please notify us as you check out so that we can make this option available to you.

If you choose to insure your order, you will see the cost for all production and shipping expenses. However, the total displayed will not include the price for the insurance. We will add these fees to your invoice when the item is shipped to you. If you have any questions regarding your charges or your order, you can call our office at 1(855) 465-7744

Account Restrictions and Terminations

If suspects that any of your actions have violated the terms laid out on this webpage, we reserve the right to suspend or terminate your account and restrict your rights to access our services and our website.

Policies for Reprints and Refunds of Incorrect Orders

  • If we do not receive any communications from you within five business days of your receipt of the order, we will assume that there are no issues and are, therefore, under no obligation to take any corrective action.
  • In the rare case that your order has any issues with print, production, or shipping damages, we ask that you notify us as soon as possible. Failure to notify us within five days of receiving your order may mean that we cannot address the issue.
  • Whenever you file any claim for damages or a misprint on a job, we ask that you provide us with evidence of this. Often, this will be a photo to show us the errors. If we cannot determine the issue through photos alone, we will require that the product be returned for inspection before we can take any corrective action.
  • Since all our orders are customized to the specific client, we cannot accept any returns and exchanges. All orders are absolutely final.
  • Upon inspecting the evidence provided by you or the goods themselves, if we determine that the error is due to print or production, we can take corrective action through one of the two following options:

Option 1:

We can reprint the misprinted or damaged items for your team. In addition to this, we will provide you with a pre-paid label so that you can return the items to us without any additional expense to you. Note: Any goods ordered through a reprint will go through Rush production and ship with your original shipping priority from the initial order. If you need the items to arrive sooner than this, you can order an expedited shipping option at additional cost. Once the issue has been addressed to your satisfaction, you must return the original order within 15 business days. If your team fails to return the items within this time frame, you consent to charging your credit card on file for the cost of the original order.


Option 2:

We can refund 20% of the subtotal of incorrect items.

If the damage is determined to be a shipping issue, a damaged shipping claim is filed immediately. A reprint order will then be processed with Rush production and ship at the original method of shipping. Please keep ALL packaging and merchandise until Further advised by An inspection of the product by the shipping company may and can be issued at their convenience.

If upon investigation, we determine that any damage to your order is due to shipping, we will file a shipping claim immediately. We will then Rush production and reprint a new order at your original shipping priority to make sure that you receive the merchandise that you need as soon as possible. If this happens, please make sure that you retain all the original packaging and merchandise until you hear otherwise from our team. Sometimes, the shipping company will order an inspection of the product, and we want to be able to respond to this appropriately.

It is our right to request that you return the original merchandise to us at our cost before we reprint or refund your order.

While it is often the case that any rushed items are needed very soon by the client, these items are still subject to all the policies outlined in these terms. If there is any issue with the production of your order, we will ship a new order out at the original shipping method of the order. If you need to have the items in hand sooner than this allows, you are able to place a new order with expedited shipping options and return the damaged or incorrect merchandise to us. Once we have received them, we will issue a refund to you for the original order.