Frequently Asked Questions

1. What Type Of Files Can I Upload To

File types accepted: Photoshop (PSD, TIFF, EPS, PDF, JPEG, PNG, SVG) Illustrator (AI, PDF, with all fonts outlined) Any other graphic program capable of creating a PDF, TIFF, EPS, JPEG, PNG, SVG file. Our preferred file format is a Print-ready PDF set up in CMYK with bleed

2. What Should The Resolution Of My Files Be?

We recommend a resolution of 300 dpi at full scale. Large items such as Vinyl Banners and Billboard Banners can be submitted with 150 dpi at full scale. See the diagram below for additional details and print scenarios.

Printing services DPI diagram


3. What Color Mode Is Ideal For Optimal Results?

Color is as essential to us as it is to you. If you have specific colors that have to be matched, start a live chat, or call to speak with a representative before you approve the proofs on your order. Color artwork should be submitted in CMYK (Cyan, Magenta, Yellow, Black) color mode, and black/white artwork should be provided in Grayscale. For PMS color matching, the PMS colors should be set up as a "Pantone+ Solid Coated Spot Color." To assign the correct mode for PMS spot colors, follow these instructions: Assign a swatch > Open swatch library > Color books > Set as a Pantone+ Solid Coated > Input your PMS color code.

4. What Is A Bleed?

The term bleed refers to any design elements that overlap a document's border. Full bleed printing is the process of printing your artwork on a surface that is slightly larger than the size of the finished product. The excess is then trimmed off or "cropped" to get the finished product down to its final size. Learn how to set up a bleed in Illustrator on our "How to Prep Cut Files" page. See: Step 2: Adding the Bleed

5. What Is An Example Of Setting Up Bleeds?

We ask that customers provide a 1/8" or .125" bleed on documents. This .125" bleed will make your file size .25" larger than the final size of your document on all sides. Let's say you are printing a 24x36" poster board. If you add .125" bleed to the left and .125" bleed to the right and then do the same top and bottom, the result is a document that is 24.25x36.25".

6. Why Do I Need Bleeds?

Without full-bleed printing, any minor paper shift during the production process could result in the color and design not extending all the way to one or more of the edges. Professional materials printed via a full bleed process are simply more visually attractive and professional-looking than materials printed without full bleed.

7. What is the required bleed?

Create all files with a .125" to .250" bleed.

8. What If My Files Don't Have Bleed?

We require all files to contain a bleed. The final product will be trimmed to your desired size.

9. Should I Include Crop Marks In My Design?

Crop marks are NOT required, but you can include them if you like. If you see the crop marks in the proof inside the trim line, please remove and reupload the file without crop marks at all.

10. What Do I Need To Do With My Fonts?

Outline all fonts whenever possible. If your fonts cannot be outlined, be sure to include the fonts with your artwork. Fonts must be embedded in PDF or AI files.

11. What Is A Safe Zone?

We suggest that all essential images/text be kept 1/4" or .25" inside the trim line to be sure it will not be cut off.

12. Can I Use Borders In My Artwork?

We do not recommend you use a border; however, if you do, it is essential you allow at least 1/16" of cutting space to around the border to maintain an even appearance.

13. Where Is My Order?

To view the details and status of your order:

Click on "Shopping Cart Icon" in the top right of the site. Select "Sign In" and enter the username and password to log in. > Click on "Shopping Cart Icon" and select "User Dashboard." From there, you will see ALL jobs (including past jobs that have been completed). Open jobs are a job that requires an artwork upload or pending proofs approve so production can begin.

14. What Kind Of Inks Are Used?

We use permanent UV protected inks. All of our products are printed "Full Color" with four-color inks: (Cyan, Magenta, Yellow, and Black).

15. Can I Request A Spot Color?

Yes, please start a live chat or call (855) 465-7744 to ask for clarification about the color you are trying to match. For Pantone color matching, the PMS colors should be set up as a "Pantone+ Solid Coated Spot Color." To assign the correct mode for PMS spot colors, follow these instructions: Assign a swatch > Open swatch library > Color books > Set as a Pantone+ Solid Coated > Input your PMS color code.

16. When Preparing Ready To Print Files, What Size Should I Build My File To?

When you are building your file, just be sure to add a .125" bleed on all sides.

17. How Do I Upload Artwork?

You will need to place the order and fully complete the transaction. Once the order has been placed, you will be directed to the upload artwork page. From there, you will be able to upload your artwork and view the pre-proof. You will see an online proof that will allow you to crop, resize, stretch or scale before approving. If everything looks great, go ahead and send your artwork to print and production will begin.

18. Can I Cancel Or Change My Order?

We will be glad to cancel or change your order within 2 hours of purchase if the artwork has NOT been approved. You will have 20 mins from the approval of the online proofs to make changes and or cancel the order. We have a fully automated printing system, this means; 20 minutes after the approval of your artwork, production will begin. If production has begun on the order, WE CAN NOT MAKE CHANGES OR CANCEL THE ORDER, and there are NO REFUNDS. Once your order has been successfully placed and approved, your total refund may be subject to administrative or labor fees.

19. What Is Your Return Policy?

At, all orders are custom to each client and, therefore, cannot be returned. We will be happy to reprint an order that contains a print or production error. If there is an error with your order, you must notify within 24-48 hours (2 business days) and return the damaged product within 7 business days. Click here for more details on our return policy.

20. What If I Am Not Satisfied With My Order? is committed to your satisfaction, see our quality guarantee. We will gladly correct errors due to print or production. However, we are NOT responsible for customer design errors such as typing, color, image, etc. You must approve your artwork before it goes into production, be sure your artwork is free of errors in the online proof prior to approving and production begins.