Policy Agreement

If you continue to browse and use this website, you are agreeing to comply with and be bound by the Terms and Conditions of use. The term 'foamcoreprint.com' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

foamcoreprint.com reserves the right to update the Terms and Conditions at any time without notice. The most current version of the Terms and Conditions can be reviewed by clicking on the "Terms of Use" hypertext link located at the bottom of our Web pages. The services that foamcoreprint.com provides and use of this website are subject to the following Terms and Conditions.

The right to use foamcoreprint.com is personal and is not transferable to any other person or entity. You are responsible for all use of your Account (under any screen name or password) and for ensuring that all use of your Account complies fully with the provisions of this Agreement.

foamcoreprint.com shall have the right at any time to change or discontinue any aspect or feature of foamcoreprint.com.

Changed Terms
foamcoreprint.com shall have the right at any time to change or modify the Terms and Conditions without prior notice. Your continued use of this site is and shall be deemed to be your agreement to be bound by any such modifications or updates.



USER CONDUCT
GUIDELINES FOR ORDERING
SHIPPING AND TURNAROUND TIMES
PROMOTIONS, DISCOUNTS AND OFFERS
PAYMENT
PROPERTY OF Foam Core Print
TERMINATION
REPRINTS/REFUNDS




User Conduct
foamcoreprint.com contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of foamcoreprint.com are copyrighted as a collective work under the U.S. copyright laws. foamcoreprint.com owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express permission of foamcoreprint.com and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.

You may elect to upload or submit materials to foamcoreprint.com for use in print products. You agree and understand that you will not upload, post or otherwise make available on foamcoreprint.com any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right.

By uploading content you confirm that you either own or have permission to copy any materials and will be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission. By submitting material to any public area of foamcoreprint.com, you automatically grant, or warrant that the owner of such material has expressly granted foamcoreprint.com the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You hereby grant foamcoreprint.com the right to edit, copy, publish and distribute any material made publicly available on foamcoreprint.com by you.

You agree that you will not upload or submit any material that: is indecent, unlawful, abusive, threatening, defamatory, and/or obscene; which contains trojans, viruses, malware or anything that would disrupt the production of foamcoreprint.com; which invades another person's privacy.


GUIDELINES FOR ORDERING

Artwork
We take pride in our quick turnaround time and high quality products. Following the guidelines below will help guarantee that your order will not be delayed in the pre-press process.

We uphold high moral standard in our printing and reserve the right to refuse production of any indecent artwork.

* For larger files such as billboards and banners, artwork files should be built at 1'=1" (1/12 scale)

Basic Guidelines:
Our site has been created for designers, by designers. No complicated, fluffy order process. We want to make the ordering process as fast and painless as possible. We hope you will enjoy our online preview option. This option gives you the confidence to upload your design and proof it on screen. If you like what you see, then feel secure in the quality of the work you'll receive!

Resolution Requirements and Preparation Guidelines:

 

Maximum DPI

Preferred DPI

Minimum DPI

Notes/Example

Display Quality : Banners, Stage Backdrops, UV Printing, Adhesive Vinyl, Wallpaper, Duratrans

Full Scale: 150 1/12 Scale: 1800

Full Scale: 100 1/12 Scale: 1200

Full Scale: 75 1/12 Scale: 900

When creating a 4' x 8' banner print, make a Photoshop document 4" x 8" @ 1200 dpi. Create your graphic then save in PDF format with .ZIP compression for smallest file size.

Fine Art: Canvas, Photo

Full Scale: 200 1/12 Scale: 2400

Full Scale: 150 1/12 Scale: 1800

Full Scale: 100 1/12 Scale: 1200

When creating a 3' x 5' Canvas print, make a Photoshop document 3" x 5" @ 1800 dpi. Create your graphic then save in PDF format with .ZIP compression for smallest file size.

Billboard: Billboard, Building Wrap Mesh

Full Scale: 50 1/12 Scale: 600

Full Scale: 25 1/12 Scale: 300

Full Scale: 12.5 1/12 Scale: 150

When creating a 14' x 48' billboard print, make a Photoshop document 14" x 48" @ 300 dpi. Create your graphic then save in PDF format with .ZIP compression for smallest file size.

Offset Printing, Business Cards, Postcards, Brochures

Full Scale: 300

Full Scale: 300

Full Scale: 300

When creating a 4' x 6' postcard, make a Photoshop document 4" x 6"@ 300 dpi. Create your graphic then save in PDF format with .ZIP compression for smallest file size.



File Formats Accepted:

  • Photoshop (PSD, TIFF, EPS, PDF, JPEG, PNG, SVG)
  • Illustrator (AI, EPS, PDF, with all fonts outlined)
  • Any other graphic program capable of creating a PDF, TIFF, EPS, JPEG, PNG, SVG file.


Color

Color is extremely important to us as it is to you. If you have specific colors that have to be matched, they should be specified in "Additional Comments" while placing your order, hard copy or email. If not specified, color settings in your digital files will be reproduced and will be reflected in the proof and final production.
Spot (PMS) colors can help in the design and printing process of your job, as spot (pms) colors can be referenced to a Pantone "Swatch Book". foamcoreprint.com will print as close to spot (pms) color as possible (within 5-10%). It is important to note however that all printing with foamcoreprint.com is done in the Process color model using Cyan, Magenta, Yellow, and Black ink. Not all PMS colors can be matched 100% in four-color process.
foamcoreprint.com will match to the absolute closest process color equivalent to specified spot color. foamcoreprint.com recommends obtaining a Pantone "Solid to Process" color guide (a great resource for all CMYK printing) that will show the Spot (PMS) and CMYK conversions side by side for you to compare the difference.

Customer Proofs

The most important thing to note about the proof is that when you approve a proof, it means that the job is going into production. Approval of the proof is your statement telling foamcoreprint.com to "Print this job. I take complete responsibility that this is the exact design I want printed."
Proofread all layouts, carefully checking position, type, numbers, halftones, and names. foamcoreprint.com will output your color printing as accurately as possible from your digitally created files/layouts, but may not match density and color fully due to inherent limitations in the full color printing process.
You should use the online proof (soft proof) for object placement and spelling correctness, and to make certain that all elements of the design have been included. Please note that our online proofs are low resolution and not the actual high-resolution print file.
foamcoreprint.com has the ability to provide a hard copy proof at a nominal fee of your final large-format output. This should be used for color representation as well as object placement, spelling correctness, and to make certain that all elements of the design have been included. If you have any questions or concerns with the proof, please DO NOT sign the proof approval, and instead contact your Account Manager immediately to discuss.
In the unlikely event of a production error or defect, you must notify foamcoreprint.com within 24 hours after you have received your product/s and we will re-run your project at no additional charge to you. foamcoreprint.com reserves the right to determine validity of claims of manufacturer errors or defects.

Proofing Options - Additional Changes

foamcoreprint.com requires every client to review a proof for every order. Approval must be received within a two hour period BEFORE production is started. The two hours will begin once the client has ordered their product. The client may choose any of the following types of proofs available:

Online Proof:

foamcoreprint.com generates an online proof as soon as you upload your artwork, during the order process. Online proofs give you a firsthand look at your file the way we see it, print ready. Online proofs are not color accurate as most monitors are not 100% color calibrated. There is no charge for an online proof. If for any reason your online proof is incorrect but you are certain that the art files are correct, please make a note in the additional comments field while placing your order. foamcoreprint.com online proofing engine is extremely good but not perfect, luckily our trained staff of designers reviews all files for final output giving you our "worry free guarantee."

Actual Material Proof:

foamcoreprint.com can generate proofs on the exact ordered material ordered on the actual press that your job will be produced on. This is the most accurate proofing method, however it is also the most expensive. These proofs take up to 48 hours to produce and cost $50 + shipping.

Critical Color Match/ Fine Art Policy:

There will be a $50 fee assessed for critical color matching on all fine art. This fee will provide you with up to 3 color proofs to ensure the highest quality color match possible. Please Note: Art is subjective. Different substrates will produce different results in color and/or appearance. Art reproduction may not duplicate original work exactly.
By customer request foamcoreprint.com can make adjustments to supplied artwork. File manipulation fee is $50 minimum and $75 an hour.

Confidential Information

Please inform foamcoreprint.com in writing if any portion of the project, or materials or information provided is confidential. foamcoreprint.com shall take reasonable precautions to safeguard original or other materials. foamcoreprint.com is not liable for any damage to or loss of any material except in the case of willful neglect or gross negligence by foamcoreprint.com. Please note that foamcoreprint.com will not return any customer-supplied artwork or proofs unless specifically directed to do so in writing prior to processing the order.

SHIPPING AND TURNAROUND TIMES

We offer several methods of production as well as rush production options and standard and expedited shipping methods. These methods are viewable at check out and vary depending on order contents and delivery location.

Artwork must be uploaded and approved by 10:00 A.M. (PST)

The turnaround time begins when the artwork is uploaded and complete. Turnaround times refer only to production. If your order completes after 4:00 PM it may not ship or be available for pick-up until the following day. We strive to release all orders as soon as completion of production allows.

Turnaround

foamcoreprint.com will generally ship all standard* jobs within 3 business days. Production begins once artwork is approved (final proof), and payment is received. If approval is given after 10:00 A.M. (PST) production will begin the following workday. Orders placed on Saturday or Sunday will be processed Monday morning.

*Exceptions to standard Turnaround Times:

Large orders (quantity or square footage) may require more time. An appropriate deadline will be discussed with the customer when the order is placed. It is understood production will not begin until all artwork, changes to artwork, and approval of all artwork is received. Deadlines will be modified based on this criteria being met.

Shipment

Once production has shipped, the client assumes the risk of loss. Insurance may be provided by customer request and will be billed to the customer. Compliance with all current Post Office/Shipping laws and regulations must be strictly adhered to. For more information about our Shipping Policy, please visit our Shipping Policy Page.

Rush Orders

In the event an order is needed before the standard turnaround time, foamcoreprint.com will work diligently to accommodate your needs. There will be a nominal rush fee plus expedited shipping charges added to the bill. At the time of check out, the rush options available for that particular order will be listed for you to choose from. An In-Hand date will be given for each rush option available so you can plan accordingly.

Oversized/Overweight Packages

Express delivery carriers will not ship packages over 150lbs or 108" long. In the event one of these criteria has been met, the option for UPS Freight will be available. UPS Freight is a flat fee. For more information about Freight Shipping, please see our Shipping Policy page.

PROMOTIONS, DISCOUNTS AND OFFERS
foamcoreprint.com holds special promotions and offers for discounts and free products from time to time. foamcoreprint.com reserves the right to discontinue a special offer or promotion at any time. Most promotions are accompanied by a Coupon Code. Each Coupon Code will have different discounts and requirements. Please read all promotion ads carefully. All requirements and terms will be stated clearly with each ad promoting a Coupon Code. Unless stated otherwise, foamcoreprint.com FREE PROMOTIONS are limited to one per customer. Other discounts and offers may only be valid during a specified offer period or for one-time use only.

To participate in our promotions for discounts or other offers, enter the Coupon Code in the appropriate field at Check Out. Your adjusted price will be displayed before you confirm payment. If the Coupon Code does not work when entered, then either your order does not qualify for the promotion, or the Coupon Code you entered is invalid or expired.

Coupon Codes cannot be applied to orders already placed with foamcoreprint.com and cannot be combined with our promotions or discounts. Once the coupon code has expired, it is no longer redeemable.



PAYMENT
The client is responsible for all product and shipping costs. Orders will not ship until the invoice is paid in full, no exceptions. foamcoreprint.com does not insure shipments unless requested by the client. If a client wishes to insure shipment please inform foamcoreprint.com at time of order. Final fees (shipping, etc) and expenses are shown at the time the order is placed; however this will not include insurance fees. The extra insurance charges will be added to the clients invoice at time of shipping. For questions regarding your invoice or order, feel free to call foamcoreprint.com at (877) 287-0059. If there are any billing questions or problems please call us within ten (10) business days, otherwise no changes will be made to past invoices.



PROPERTY OF Foam Core Print
foamcoreprint.com contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of foamcoreprint.com are copyrighted as a collective work under the U.S. copyright laws. foamcoreprint.com owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download copyrighted material for personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express permission of foamcoreprint.com and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that it does not acquire any ownership rights by downloading copyrighted material.



TERMINATION
In the event that foamcoreprint.com suspects that you are in violation of these Terms and Conditions, we reserve the right to suspend or terminate your account and your right to the services provided by our website.

REPRINTS/REFUNDS

  • At foamcoreprint.com, ALL orders are customized to each client and made-to-order. We DO NOT accept returns or exchanges.
  • If there is an issue upon receiving your order, whether it be due to print, production, or shipping damage, you must notify
  • foamcoreprint.com within 5 days and prior to leaving any feedback, so that we can resolve the issue.
  • If correspondance is not made back within 5 business days, we will assume that the issue has been resolved and will be under no obligation to provide a reprint or refund.
  • In order to determine the cause of the damage or error with your job, we require that sufficient evidence of the damage can be provided by photos. If the issue cannot be determined through photos alone, the product must be returned for inspection and before a resolution can be met.
  • If it is determined that the damage was caused by either a ‘Print’ or ‘Production’ error and has not met our standards, one of the two methods will be carried out:


Option A:
Receive a 25% refund on damaged/incorrect item(s)

Option B:
Reprint the damaged/incorrect items. A Pre-Paid shipping label will be provided so that the original merchandise can be returned. *Note: ALL Reprint items go through with Rush production and ship at the original method of shipping selected on the order at the time of purchase. If you need the reprint item(s) sooner, expedited shipping options may be available to you at an additional fee.You must return the entire original print order within 15 business days after a solution has been met. If you do not return it within this time frame, you agree that the original order will be charged against your credit card on file with foamcoreprint.com.

If the damage is determined to be a shipping issue, a damage shipping claim is filed immediately. A reprint order will then be processed with Rush production and ship at the original method of shipping. Please keep ALL packaging and merchandise until further advised by foamcoreprint.com. An inspection of the product by the shipping company may and can be issued at their convenience.

We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.

We understand that RUSH items are usually time and date sensitive, but these items are still subject to our Terms and Conditions. Production errors will be corrected and shipped at the same method of the original order. If you need the items sooner you will need to place a new order with expedited options. Once we receive the damaged items you will be refunded the cost of the original order. All items must be returned to foamcoreprint.com before a refund will be issued.